Here is some troubleshooting for withdrawal.
- Please double check the address you are using is a correct BTC address. (and there is no extra space at the beginning or end)
- Also, make sure the time sensitive two-factor authentication code / 2fa is correct. Please make sure the time in both devices, the 2fa and the log in device is the same, a difference of a minute can make the code not work.
- Check if whitelist under address book is enabled in you account. Once you enable whitelist, you will be able to withdraw to an address only 48 hours after adding it to the address book.
- If the amount you are would like to withdraw starts with 0, please make sure you type 0 and a dot(.) before the decimals.
- Please double check the amount you are trying to withdraw is not larger than your current balance. It is also possible there is a rounding error on the 8th digit. Please try to withdraw the amount with 1 less satoshi/ duff.
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