We have the responsibility to run routine checks on accounts and transactions in order to ensure your account’s security. As a result, we may ask you to provide some documents. If you receive such a request, please send the requested documents via email. There are no exceptions or evasion for such checks.
This practice is a standard banking procedure and ensures the safety of our customers. Both the process and the result are confidential and handled internally.
Here are some tips to speed up the process:
o The document that we need you to provide will be exactly named in the message you’ll receive from Vaultoro. Please make sure to also provide a detailed description.
o Be precise in your answers, details, and documents. After we receive your required proof and description, we will let you know if your reply fulfills our check. In a few cases, we might ask for further clarification which could prolong the process.
o Reply as soon as possible, always before the deadline stated in the message you received from Vaultoro. Use that email to reply and send attachments.
o You must provide valid documentation depending on your situation.