Instructions to Withdraw
If you want to withdraw please make sure you have 2fa set up. Once you are logged in to the platform:
On the left hand side menu choose Wallets
Scroll to the coin you want to withdraw and click the withdrawal button.
Enter the Address you will like to withdraw to. (This is a combination of letters and numbers, that you can copy from another wallet or platform where you would like to receive your funds)
Enter the amount of you would like to withdraw
Click Confirm Withdrawal
Review the transaction, if everything is correct enter the 2fa code and click YES, Confirm transaction. (remember the 2fa is time sensitive)
You will receive a confirmation of the transaction.
If it is the first time you withdraw to that address you will need to confirm the transaction via email.
Note you can make a withdrawal just every 5 minutes.
Please double check the amount you are trying to withdrawal and fee is not larger than your current balance and that the address you are using is a correct BTC address.
Also, make sure the time sensitive two-factor authentication/ 2fa code is correct.
When you try to withdraw the full amount, there can be a rounding error on the 8th digit. You can try to withdraw the amount with 1 less satoshi/duff.
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