If you think there is something strange happening with your account then please contact us immediately on support@vaultoro.com
Please send as much details as possible explaining the situation and we will help you figure out what happened and how to fix it.
To prevent hacking please make sure to always enable 2-factor authentication. It makes it much harder to hack a user account when this is activated. It also means that you can lock your payout address in a much stronger way than just your password.
Phishing is one of the most common cybercrimes. Beware of any suspicious emails posing as Vaultoro trying to obtain sensitive information. We will never ask you to reveal your password or pin via email.