Please keep in mind that Vaultoro was primarily set up as a way for people to easily buy, trade and sell allocated gold bullion secured as your legal property in your name within a professional vaulting facility.
We naturally offer physical delivery because it is your gold and you should be able to do what you want with it, but you might prefer to sell your vaulted gold on the Vaultoro market, withdraw the funds as Bitcoin and buy physical gold that you can hold in your hands from a local gold retailer.
The minimum physical gold withdrawal (delivery) is 100 gram. To organise physical delivery of your gold requires a significant amount of management, this is reflected in a higher fee.
Currently all deliveries are handled case by case, please write to support@vaultoro.com with your enquiry.