Account Assistance ← Knowledge Base I lost my phone with 2-Factor Authentication enabled. How do I get into my account? I forgot which email or password I used. I don’t have access to the email address I signed up with anymore. How do I send bitcoins to Vaultoro from coinbase. I sent bitcoins and they haven't arrived yet How do I report problems with the website? Please delete my account I think my account has been hacked How much gold can I buy without verification? Can I print monthly statements? What are the procedures in case of death? How do I change my email address? My account says i have negative bitcoin, how is that possible? Why do I get Login Forbidden when trying to log in? How do I verify my account?