What are the procedures in case of death?

Preparing yourself 

In the eventuality of death it is always prudent to get your estate in order.

To make the processing of your account as fast, cost effective and painless as possible you should make sure your details (e.g. name and info ) that Vaultoro has on file match exactly with your eventual death certificate. Any discrepancy could cost your estates administrator time and money.

Please ensure that the administrator of your estate, after your death, has access to printed copies of your monthly Vaultoro statements as well as information on how to contact our support team. 

Steps an administrator must take following your death.


1) Timely notification of the deceased

The administrator in charge of your estate should contact our support team as soon as possible informing us of your death.
As soon as we are notified someone from our support team will try to contact you via the email address associated with your account as a first step to make sure it is not a hoax.

If you have taken the appropriate preparations and we have no doubt about the report of your death then it normally takes around 5 working days to begin the process of transferring your assets to the appropriate administrators. 


2) The legal process

Once we have corroborated the proof of your death, we will contact our lawyers who specialise in processing administration for deceased estates across international borders. 

The administrator in charge of your estate will have to send Vaultoro any relevant documentation required in the country or jurisdiction of your estate. These are, a notarised copy of your will, any official documents produced after your death, as well as your death certificate. It is highly recommended that you name your estates administrator in your will to make verifying any administration as cost effective as possible.

Once we receive all the relevant documentation we will make a copy for our records and then forward them onto our lawyers. Our Lawyers will run an investigation by checking the validity of all submitted documents. When everything is satisfied we will be given the authority to take instructions from your estates administrators to process any holdings you may have held on your Vaultoro account. 

3) Account transfer request form

Administrators of your estate should fill out the following form and send it to our support team.

Your estate administrators name
Address
Phone number
Email address 

Deceased Vaultoro user email address:...............................................................

To whom it may concern,

I am writing in regard to the Estate of .............................................................

With this letter I ask Vaultoro Limited to accept the instruction to grant the

administrator    ..............................................   access to the deceased's

Vaultoro  account. 



I ...........................................................hereby authorise the deduction of legal fees and other administrative expenses before access to the deceased's Vaultoro account is granted to the deceased estate administrator. All legal and other expenses will not exceed €500 or 1% (whichever is the larger) of the value of the deceased account holdings without prior written approval.


Signed  ....................................


Print name  .............................


Position  ..................................


Date  .......................................



NOTE: To be sure that vaultoro is dealing with the legally authorised administrator of the deceased estate, the above instruction letter will have to be accompanied by a notarised copy of the administrators passport along with the notary's contact details so that they themselves can be contacted by our lawyers.

All physical mail must be sent by registered post to confirm receipt by our staff including time and day of receipt.

Please contact support for guidance how to address the letter correctly to us.


3) Granting access
After all of the above has been satisfied, Vaultoro will arrange access codes to be sent to the administrators of the deceased estate.

Legal fees and other expenses

Vaultoro charges any legal and administrative fees to the deceased account before the account is transferred. Legal fees will vary from case to case depending on the jurisdiction of the deceased account holder.

Vaultoro may also charge internal administration costs depending on the complexity of the case.

Vaultoro my charge the deceased account for any 3rd party costs incurred relating to the case.

All legal and other expenses listed above will not exceed €500 or 1% of the value of the deceased account holdings (whichever is the larger) without the prior written approval of the administrator of the deceased estate.

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