I sent bitcoins and they haven't arrived yet

This is usually the case if you do not pay the small miners fee. We have no control over this and we recommend always including the fee by default in your preferred bitcoin wallet software. 

The three reasons why your bitcoins haven't arrived are usually:
  • The address you sent the bitcoin to doesn't match your deposit address on Vaultoro
  •  You haven't paid the miners fee for timely confirmations
  •  you haven't kept an eye on the blockchain.
We recommend the following fantastic block explorers:
blockchain.info
blockr.io


In case you think you did the right thing and your bitcoin didnt arrive yet please contact support@vaultoro.com

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