How would you improve Vaultoro

I suggest you ...

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  1. Talk to TradingView and get your BTCXAU chart up on their site

    Would be nice if you could get your BTCXAU pair chart up on:
    https://www.tradingview.com/chart/bitcoin/

    I think this would be great move to get more traffic to your exchange.

    20 votes
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      1 comment  ·  Admin →
    • Have a support link, not just suggestions

      Hi I am trying to use the API, but have a problem that I need help with. On the API page (https://api.vaultoro.com/) it says to come to support.vaultoro.com to resolve any errors, but I cannot see anywhere to get support here, just to make suggestions. So my suggestion is that you have support here as well as suggestions. If anybody can get back to me to help with getting the API working that would be great. Thanks

      6 votes
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        declined  ·  0 comments  ·  Admin →
      • Do you have insurance

        against losses from a breach of your physical security, cyber security, or as a result of employee theft ?(as coinbase has: https://support.coinbase.com/customer/portal/articles/1662379-how-is-coinbase-insured-).
        How are the bitcoins secured in pending orders? Do you close the orders durng nightime when you shuffle the bitcoins to a cold wallet- or are there always " hot" wallets 24/24 for pending orders and does this constitute any risk?

        2 votes
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          declined  ·  Philip Scigala responded

          We have insurance only for physical gold. Insurance companies do not insure Bitcoins currently.

        • Place Order Sell already included the percentage of costs

          Menu transaction "Place Order Sell" already including transaction fees. It is very important that the customer when the transaction does not need to perform the calculation of the cost of the transaction again.

          2 votes
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          • Seek a more accurate $/Bitcoin feed.

            The current price is always lower that Coinbase and other exchanges. This results in inaccurate $ per gram and oz Calcs.

            1 vote
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              declined  ·  Philip Scigala responded

              We use an average Bitcoin price form different exchanges to buffer massive swings in the bitcoin price on some exchanges. This can sometimes result in a lower price because the price you might look at comes from a higher priced exchange.

            • I would like it to be able to receive the BTC that I have sent to my account. I transferred 2 days ago. and still nothing confirmed.

              I would like you to improive your backoffice. I am waiting for 2 days now to get my BTC credited!!

              1 vote
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              How would you improve Vaultoro

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