Frequently asked questions and knowledge base

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Knowledge Base

  1. About the gold 

    1. What is the content of my gold?
    2. What is the difference between allocated and unallocated gold?
    3. Where is my gold stored?
    4. Is my gold insured?
    5. Are my gold holdings audited?
  2. Trading 

    1. What is that green and yellow slope chart?
    2. Whats the difference between a Market and a Limit order?
    3. What are the risks of trading?
    4. Order book
    5. What are orders?
  3. Auditing 

    1. How are bitcoins audited?
    2. How is my gold audited?
    3. Doesn't the public audit take away my privacy?
    4. More in depth info about the Audits.
  4. Fees and Charges 

    1. What are the fees and charges on Vaultoro?
    2. Physical Gold Withdrawal Fees
    3. Is there any sales tax on gold purchased through vaultoro ?
    4. Do I need pay taxes on profits?
  5. General questions 

    1. How can I verify ownership of my gold?
    2. What is FATCA and how does it affect me?
    3. Do I need to get verified in order to trade?
    4. Does Vaultoro also accept a wire transfer in fiat like USD or EUROs?
    5. How do I sign a message with my bitcoin wallet?
  6. Security 

    1. How does Vaultoro secure my bitcoin holdings?
    2. How does vaultoro secure my account?
    3. How are Vaultoro's financials secure?
    4. Legal and Regulatory Compliance
    5. What are some security best practices that I should use?
  7. Account Assistance 

    1. I lost my phone with 2-Factor Authentication enabled. How do I get into my account?
    2. I forgot which email or password I used.
    3. I don’t have access to the email address I signed up with anymore.
    4. How do I send bitcoins to Vaultoro from coinbase.
    5. I sent bitcoins and they haven't arrived yet
  8. Referral / Affiliate program 

    1. How much does the referral / Affiliate program pay me?
    2. What are Vaultoro Referral Program Terms and Conditions?
    3. How long do I get paid a percentage of somebody I refer to Vaultoro?
    4. How long does the referral cookie last?
    5. Do I have to be verified to get paid from my referrals.
  9. What is Bitcoin 

    1. What is bitcoin?
    2. What is a fiat currency?
    3. How do I get bitcoin?
    4. Why is bitcoin important?
  10. Physical gold delivery 

    1. What are the contractual rules for physical gold withdrawal?
    2. Can I get a physical gold delivered to my home address?
  11. All articles 

    1. How does Vaultoro secure my bitcoin holdings?
    2. I lost my phone with 2-Factor Authentication enabled. How do I get into my account?
    3. I withdrew bitcoins to an address that I don’t have anymore
    4. What is bitcoin?
    5. What is the content of my gold?
    70 articles 

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